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Every refund request is reviewed personally. Not by a bot. Not by a form.
If your application hasn't been submitted yet, a refund of our service fee may be available. Each request is reviewed individually — we don't offer blanket refunds, but we do listen to every case.
Subject to review. No outcome guaranteed.Once submitted, we've done the work. Refund requests are assessed case by case, weighing what happened and why. We don't promise a specific outcome — we promise a fair look.
Assessed on a case-by-case basis.We don't promise outcomes. We promise attention.
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Write to support@chartavisa.com with your order number and a brief explanation of what happened.
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We review your case — typically within 2 business days. You'll hear from a real person.
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Approved refunds are processed within 5–10 business days to your original payment method.
Last updated: May 2026
We're happy to walk you through what to expect — before you commit to anything.
We usually respond within a few hours.